Terms & Conditions

(updated 7.15.2022)

Read this agreement carefully before booking a trip with us. It is a legally binding contract.

We reserve the right to update these policies without prior notice. Our goal is to keep our guests informed and safe, and our policies fair and sustainable.

Standard Terms & Conditions:

The following policies apply. Fees may be applied per person according to the Cancellation Fee Schedule below, based on the date we receive your written notification, not when you send it or notify us by phone.

These terms and conditions constitute the entire understanding and agreement between you, the trip participant (“Participant”), and Explore Island Park (“Explore Island Park,” “we,” or “us”) with respect to any and all bookings or transactions made with Explore Island Park. By submitting a booking form, paying a deposit, or signing this agreement for yourself or a minor under your custody, care or control (“Minor”) you accept all of the terms in this agreement and direct us to perform services on your and any Minor’s behalf.

These booking terms and conditions incorporate by reference our liability waiver, which each traveler is required to sign, and any additional terms and conditions contained in the itinerary for your specific trip. In case of conflict between these booking terms and conditions and any terms and conditions in the itinerary, the terms and conditions in the itinerary control.

RESERVATIONS: A deposit is required at the time of reservation. A reservation is not accepted and there is no contract between us until we confirm your reservation in writing. Upon receipt of your deposit, we will email you a confirmation letter and Itinerary.

The package descriptions that appear on our website and other marketing material are for informational purposes and the specific package you book may have variations in the itinerary and pricing. The specific inclusions/exclusions in your trip are detailed in the itinerary for your specific package.

If a reservation is not fully paid by the final payment due date, we reserve the right to treat the reservation as canceled and subject to the cancellation terms explained below.

Last Minute Bookings: If you wish to reserve after the final payment date (typically within 45 days of a trip’s departure date), full payment for the trip will be due immediately if the booking is accepted.

Custom Packages: The price for custom packages includes a custom package planning fee of $50. This fee, payable at the end of the initial custom package consultation, is non-refundable and will be deducted from the final balance of the custom package. For longer, more complex trips, or subsequent changes made to the preliminary itinerary at the traveler’s request, an additional custom package planning fee may be charged separately from the final balance of the trip.

DEPOSITS AND PAYMENTS. Payments are due as follows:

Scheduled Group Departures:

At booking: Deposit of 50% of total package purchased, including all taxes and fees.
45 days prior to Scheduled Group departure: Balance due.

Custom Packages:

Custom Package planning fee: $50 USD paid after initial consultation (will be deducted from final balance). This fee is non-cancellable and no refunds will be made.
Initial group deposit: 50% of package balance due to proceed with confirmation of Custom Package dates.
45 days prior to Custom Package departure: Balance due.

Group size pricing adjustments: The custom package price is based on the number of participants in your group and the agreed upon itinerary. If your group size changes in size prior to departure, we reserve the right to adjust the price accordingly.

Exceptions: Payment schedules for certain special events and portions of custom trips vary from the above schedule, including potential non-cancellable portions. These exceptions are noted in the detailed trip itineraries.

All payments may be made by credit card. Prices are in US dollars, and all payments must be made in US dollars. Your reservation will be considered provisional until payment has cleared.

CANCELLATIONS BY YOU AND REFUNDS: To cancel your booking, you must call us immediately and then promptly send notification in writing to us by email. When providing notice to us, call our office at (208) 419- 0885 and then send a written notice to us by email at ExploreIslandPark@gmail.com. Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification, not when you send it or notify us by phone:

Standard cancellation fee schedule for Scheduled Group Departures**

Minimum fee is $25 per person
Less than 30 days prior to departure: 100% of the trip price

Standard cancellation fee schedule for Custom Packages**

Custom Package planning fee is nonrefundable
Less than 30 days prior to departure: 100% of the trip price

**Note: Cancellation of certain special events and private trips are often stricter. These exceptions are clearly indicated in the cancellation policies for each of these trips and are found in your Itinerary.

No refunds will be provided for any unused portion of a package once the package begins, including if you leave an activity for any reason, miss an activity’s departure date, or have to be removed from an activity. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we highly recommend that you purchase trip cancellation and interruption insurance from a company of your choosing.

CHANGES BY YOU: If you request to change your package dates or alter your itinerary after we confirm your booking, we will do our best to accommodate your request. If we can make such changes, a change fee may be applied. The type and scope of change dictates the amount of the change fee and such fees can be substantial. Our outside suppliers often impose additional fees or penalties for changes and cancellations.

PRICE ADJUSTMENTS: Quoted trip prices are set far in advance of departure based on our projections of fuel, exchange rates, inflation, tariffs, government fees, and other costs using available information. The price at booking is guaranteed under normal conditions. In the rare event that current costs create an unsustainable financial situation if we were to fully absorb the increases, we reserve the right to pass on these unexpected costs to you in whole or in part. We will give you advance written notice of any price increase and the reason for it. If we do so and your trip price increases by more than 10% of the original package cost excluding any insurance premiums, you may cancel the booking within 10 days of receipt of notice of the surcharge and obtain a full refund, less any non-refundable deposits to our suppliers. We will work with our suppliers to try and obtain any non-refundable deposits so that we can give you a full refund. However, we cannot guarantee such a result.

ALTERATIONS OR CANCELLATION BY YOU AFTER COMMENCEMENT OF TRAVEL: We will forward any alteration that you request after your package has commenced to our independent suppliers. We will work with them to try and accommodate reasonable requests but cannot guarantee that any changes will be possible after your package has commenced. Changes after departure can create severe complications. In the event you request a change, you will be liable for any cancellation charges and change fees that may be imposed for the booking of revised arrangements and for all costs associated with the arrangements themselves.

CANCELLATIONS OR CHANGES BY US AND FLEXIBILITY: We reserve the right to cancel, alter or modify any package without prior notice for any reason, including but not limited to for the safety and/or comfort of clients and for circumstances of Force Majeure, which is defined in this agreement below. This includes the right to replace or substitute guides and accommodations in the package materials, modify the order in which places are to be visited, and make other changes in the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and package may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier (e.g., bankruptcy), we will, as soon as reasonably possible, notify you of available alternatives.

Any changes may require a supplemental payment from you or result in a partial or full refund. This refund will constitute full settlement of claims you may have arising out of our cancellation. Unless doing so would create an unstable financial situation for us, we will refund any deposits already paid in the event of a cancellation due to Force Majeure less any non-refundable deposits paid to our third party suppliers. We will work with our suppliers to try and obtain any non-refundable deposits so that we can give you a full refund. We cannot guarantee such a result, though.

DENIAL OF PARTICIPATION: Explore Island Park reserves the right to deny participation in the package to any traveler that Explore Island Park, in its sole discretion, judges to be incapable of meeting the rigors and requirements of the package activities, or whose actions or deportment it judges unsuitable for group travel. During the package, Explore Island Park has the right in its sole discretion to remove anyone who it determines to detract from others’ enjoyment of the package. The decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others.

RESPONSIBILITY: Certain services reserved by Explore Island Park, including but not limited to transportation, accommodations, restaurants, sightseeing and activities may be purchased from various independent suppliers not affiliated with Explore Island Park (referred to as “Third Party Supplier(s)” or “Supplier(s)”). Explore Island Park takes reasonable care in selecting competent, reliable and qualified suppliers based on information that is reasonably available to us. That said, we act only as an intermediary for these Third Party Suppliers and do not and cannot control the quality of their services. You acknowledge that you are aware and clearly understand that these Third Party Suppliers are independent contractors, are not managed by Explore Island Park, and are not agents or employees of Explore Island Park. In the event of an injury, damage to property, delay or any other loss, compensation must be sought from the Third Party Suppliers, not from Explore Island Park. You understand further that each of these Third Party Suppliers is subject to the laws of the state or country in which the service is provided. The liability of Third Party Suppliers may be limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements. You understand further that each of these Third Party Suppliers will require individuals to complete liability waivers specific to their supplied activity or service. Refusal or failure to complete the waivers may prohibit your participation and no refunds will be given. Third Party Suppliers may also require valid US driver’s license, passport, or other form of official identification.

FORCE MAJEURE: Explore Island Park will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of nature, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances. If we and any of our Suppliers are affected by Force Majeure, we and our Suppliers shall be entitled to, and may in our sole discretion, vary or cancel any itinerary or arrangement in relation to the package, and choose to offer future travel credits or no refunds of money paid. Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the package.

TRIP CANCELLATION INSURANCE: We highly recommend that you purchase comprehensive Trip Cancellation and Interruption Insurance from a company of your choosing. Comprehensive travel insurance should cover trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. The purchase of this insurance is not required in order to purchase a trip from us.

PRE-DEPARTURE DOCUMENTATION: It is important that you carefully read all trip-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We cannot accept any liability if you do not notify us of any inaccuracies within 48 hours of your receipt of those documents. This agreement must be signed and submitted by you in order to travel with us. If we do not receive this signed document from you prior to departure, we reserve the right to treat your booking as canceled by you and impose the cancellation fees described in this agreement.

PASSPORT AND VISAS: You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire package. Passports are required for all citizens traveling abroad and should be valid for at least 6 months after your date of return. Other required documents may include visas, permits, and vaccination certificates. You assume complete and full responsibility for checking and verifying any and all travel documents and entry requirements. You are also solely responsible for any adverse consequences resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.

HEALTH AND MEDICAL: Our packages are physically active, with varying levels of demands and fitness requirements depending on the specific package. You represent that neither you nor the Child (if applicable) do not have any condition, physical or mental, that would create a hazard for you or other participants or affect other people’s enjoyment of the package. You understand that you are solely responsible for determining your emotional and medical suitability for the package and will consult with your, or the Child’s, physician and/or a travel medicine expert, regarding medical and health safety precautions appropriate for the package.

Note that we are not a medical authority. If you have a physical condition, dietary restrictions, or other conditions (pre-existing medical) that will require special attention during the package, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition.

We assume no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the package.

ISSUES OR QUESTIONS DURING THE PACKAGE: If you have any issues or questions during your package, promptly notify us so that we can attempt to address them. You must submit any unresolved concerns in writing to Explore Island Park within 30 days of the package’s end date.

IMAGES RELEASE: You grant us and our Suppliers a worldwide, royalty-free, perpetual license to use, re-use, distribute, display, create derivative works of, and reproduce any images, photos, or videos that you provide to us (whether directly or through a photo sharing service) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for any purpose, including to promote and publicize our travel products and services worldwide.

You also acknowledge and agree that we or other parties, including but not limited to our Suppliers and other participants, may during your trip take or create images, photos, sound recordings and videos in any format that contain or feature you or the Child (collectively, “Images”). These images may contain your or the Child’s name, likeness, identity, photographic image, videographic image or oral or recorded statements. You agree that we and our Suppliers may use these Images for any purpose, including to promote and publicize our travel products and services, and grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images with your prior inspection.

DISPUTE RESOLUTION. In the unlikely event a dispute arising out of, in connection with, or relating to this agreement and/or the transactions and relationships among the parties contemplated by this agreement, you agree that the dispute shall be submitted to a neutral third party mediator in Idaho, with both parties dividing equally the costs of such mediator. If the dispute cannot be resolved through mediation, then (a) the dispute shall be filed and resolved exclusively by binding arbitration through the American Arbitration Association in Idaho; (b) the dispute will be governed by Idaho law; and (c) any arbitration award shall be binding and judgment upon the arbitrator’s award may be entered or enforced in any court of competent jurisdiction.

ACKNOWLEDGMENT OF ARBITRATION. You understand that our agreement contains an agreement to arbitrate. You understand that after signing our agreement, you will not be able to bring a lawsuit concerning any dispute that may arise which is governed by the arbitration agreement, unless it involves question of constitution or civil rights. Instead, you have agreed to submit all claims and disputes within the scope of this agreement to an impartial arbitrator or arbitrators in accordance with the arbitration procedures set forth in this agreement.

LIMITATION OF REMEDIES. You agree that the sole remedy for any default by Explore Island Park arising under this agreement shall be the return of the paid package cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, Explore Island Park shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Explore Island Park has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.

SEVERABILITY AND SUCCESSORS AND ASSIGNS. If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision. This agreement shall inure to the benefit of and be binding upon Explore Island Park and the Participant and their respective heirs, legal and personal representatives, successors and assigns.

MERGER. This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.

Explore Island Park reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions.